Article 1 – Parties
1.1. Seller
Company Name: AFEA YAZILIM
Address: Kayseri, Turkey
Phone: +90 544 188 38 38
Email: [email protected]
Registration Number: [Please add company registration number]
Website: https://afeayazilim.com
1.2. Buyer
Name/Surname/Company Name: ……………..
ID Number/Tax Number: ……………..
Address: ……………..
Phone: ……………..
Email: ……………..
Article 2 – Subject Matter
This agreement governs the sale and delivery of products/services that the BUYER has ordered electronically from the SELLER's website at afeayazilim.com, as specified below with their characteristics and sales price. The agreement establishes the rights and obligations of both parties in accordance with the Turkish Commercial Code, the Law on Obligations, the Consumer Protection Law No. 6502, and the Regulations on Distance Contracts.
The Buyer confirms that they have been provided with all preliminary information regarding the Seller's name, company name, business address, telephone number and other contact details; the basic characteristics of the products/services for sale; the sales price including taxes; payment methods; delivery conditions and costs. The Buyer confirms understanding their right to withdraw from the purchase and how to exercise this right, as well as information about official bodies to which complaints and objections can be submitted. The Buyer further confirms that they have reviewed this preliminary information electronically and have accepted it before placing the order, all in accordance with the provisions of this agreement.
The preliminary information and invoice prepared based on the order placed by the Buyer on afeayazilim.com constitute an integral part of this agreement.
Article 3 – Product/Service, Payment, Delivery and Invoice Information
3.1. Order Details
The type and nature of the products/services ordered electronically, quantity, model/version, sales price, payment method, recipient, delivery address, and invoice information are as specified below:
Product/Service Name/Code: ………
Quantity: ……..
Total Sales Price: ……..
Payment Method: ……………
Recipient: …….
Phone Number: ……….
Delivery Address: ………
Invoice To (Person/Company): …………….
Invoice Address: …………….
Tax Authority: …………….
Tax Registration Number: ……………
3.2. Accuracy of Information
The person invoiced and the person entering into this agreement must be the same. All information provided above must be accurate and complete. The Buyer accepts full responsibility for any losses resulting from inaccurate or incomplete information and assumes all resulting liabilities.
3.3. Information Verification and Confirmation
The Seller reserves the right to verify the accuracy of information provided by the Buyer. If the Seller identifies any issues with the order, they will attempt to contact the Buyer through the telephone number, email address, or postal address provided. If the Buyer cannot be reached, the Seller may suspend order processing for up to 15 (fifteen) days. During this period, the Buyer is expected to contact the Seller.
If no response is received from the Buyer within this timeframe, the Seller has the right to cancel the order to prevent losses to both parties. In case of cancellation, the full amount paid by the Buyer will be refunded.
3.4. International Deliveries
For deliveries to addresses outside Turkey, all shipping costs and any additional customs charges shall be borne by the Buyer. All taxes, duties, and other additional charges resulting from customs procedures are the responsibility of the Buyer and are not included in the product price.
Article 4 – Agreement Date and Force Majeure
4.1. Agreement Date
This agreement is dated ……….……, which is the date the order was placed by the Buyer.
4.2. Definition of Force Majeure
Force majeure circumstances are defined as situations that did not exist on the date of execution of this agreement, were not foreseeable, develop beyond the control of the parties, and prevent either or both parties from partially or completely fulfilling their obligations under the agreement or from doing so in a timely manner. Force majeure circumstances include, but are not limited to, the following situations:
• Natural disasters (earthquakes, floods, fires, etc.)
• War, terrorism, riots, civil war
• Changes in applicable legislation
• Government intervention (seizure, expropriation, etc.)
• Strikes, lockouts
• Major malfunctions in production and communication facilities, power outages
• Pandemics and health crises
4.3. Force Majeure Notification
The party experiencing a force majeure situation is obligated to notify the other party immediately and in writing.
4.4. Responsibilities During Force Majeure Period
During the force majeure period, neither party shall be liable for failure to fulfill their obligations. During this period, neither party may claim damages from the other.
4.5. Right to Terminate
If the force majeure situation continues for 30 (thirty) days, either party has the right to unilaterally terminate the agreement.
Article 5 – Seller's Rights and Obligations
5.1. General Obligations
The Seller accepts and undertakes to fulfill all obligations under this agreement completely and in accordance with the Consumer Protection Law No. 6502 and the Regulations on Distance Contracts, except in cases of force majeure.
5.2. Age Restriction
By making purchases through afeayazilim.com, the Buyer warrants that they are over 18 (eighteen) years of age. The Seller assumes no responsibility for transactions conducted by users under 18 (eighteen) years of age.
5.3. System Errors and Price Inaccuracies
The Seller is not responsible for price errors resulting from system malfunctions on afeayazilim.com. The Buyer cannot make any claims against the Seller based on such errors.
5.4. Payment Methods
Purchases through afeayazilim.com can be made using credit cards (Visa, MasterCard, etc.), bank transfer, EFT, or other electronic payment methods. Orders are processed when payment is received in the Seller's account. If payment is not made within 2 (two) business days after selecting bank transfer or EFT payment, the order will be canceled.
5.5. Payment Notification Form
For payments made by bank transfer, completion of the "payment notification form" is mandatory. The Seller is not responsible for delays caused by incomplete or incorrect completion of this form.
5.6. Technical Specifications and Product Descriptions
The technical specifications of products/services ordered by the Buyer are contained in the manufacturer's documentation or documents provided by the Seller. The Seller cannot be held responsible for errors based on data provided by the manufacturer. Technical information and images published on the website are provided for the Buyer's convenience and are not binding.
5.7. Visual and Product Differences
There may be color, size, design, and technical specification differences between products shown visually and those delivered. The final technical specifications of products are the technical data provided by the manufacturer.
5.8. Technical Data Updates
While the Seller attempts to keep technical data provided by the manufacturer current, complete compatibility with stocked products cannot be guaranteed.
5.9. External Links
External links provided through afeayazilim.com and their content are not the Seller's responsibility. Use of information obtained from external websites is entirely the Buyer's responsibility.
5.10. Use of Technical Data
Technical data provided on afeayazilim.com cannot be used by the Buyer for commercial purposes or any other reason.
5.11. Orders Outside Business Hours
Orders placed outside business hours, on weekends, or on official holidays will be processed on the first business day following receipt of payment to the Seller's account.
5.12. Stock Changes
When the same product is ordered by different people simultaneously, stock levels may fluctuate. Final product availability is based on the system approval at the time of ordering.
5.13. Price Fluctuations
Price fluctuations may occur due to exchange rate changes during shopping. Final prices are those stated in the order confirmation email.
5.14. Product Availability Status
The availability of products/services listed on the website is valid at the time of ordering. If stock becomes unavailable or a product/service is removed, the Seller will notify the Buyer.
5.15. Alternative Product/Service Offers
The Seller makes alternative product/service recommendations based on technical data but cannot guarantee their accuracy. The final decision regarding the use of alternative products/services rests with the Buyer.
5.16. Minimum Order Amount
The minimum value for orders through afeayazilim.com is as specified by the Seller.
5.17. Campaigns and Promotions
The Seller reserves the right to cancel or modify campaigns and promotions offered on the website without prior notice.
5.18. Shipping and Delivery Fees
Shipping/delivery fees apply to orders below the specified amount and will be reflected in the invoice regardless of delivery method.
5.19. Fast Shipping
Orders placed by the specified time are eligible for next-day shipping. Fast shipping guarantees depend on the Seller's operational status and courier company conditions. The Seller is not responsible for failure to meet this promise.
5.20. Minimum Package Quantity
Product prices may vary based on minimum package quantities. Discounts may apply for orders exceeding the minimum package quantity.
Article 6 – Buyer's Rights and Obligations
6.1. General Obligations
The Buyer accepts and undertakes to completely fulfill all obligations under this agreement, except in cases of force majeure.
6.2. Agreement Acceptance
By placing an order, the Buyer is deemed to have accepted all terms and conditions of this agreement and warrants that payment will be made according to the payment method specified in the agreement.
6.3. Preliminary Information
The Buyer confirms that they have received all preliminary information from afeayazilim.com regarding the Seller's name, company name, business address, telephone number and other contact information; the basic characteristics of the products/services for sale; the sales price including taxes; payment methods; delivery conditions and costs; and information about how to exercise the right of withdrawal and official bodies for submitting complaints and objections. The Buyer confirms that they have reviewed this preliminary information electronically.
6.4. Product Return Conditions
If the Buyer wishes to return a product, they undertake not to damage the product or packaging, not to tear or destroy security seals, not to use the product in any way, and not to exchange it for another product. The Buyer undertakes to return the original invoice and shipping document when returning items.
6.5. Return Procedure
Any product to be returned due to defects is subject to technical inspection after being delivered to the Seller through an authorized courier company. Based on the compliance report issued following this inspection, if the return is accepted, the Buyer will be contacted and either an exchange or refund will be processed. These procedures will be completed within a total of 10 (ten) days.
6.6. Sanctions Compliance
The Buyer warrants that they are not subject to economic sanctions imposed by Turkey, the European Union, or the United States; that products/services purchased from afeayazilim.com will not be sold to persons or entities violating sanctions legislation; and that these products/services will not be used in violation of sanctions regulations.
6.7. Additional Documentation
Some services offered through afeayazilim.com may require additional documentation for quotation and sale. The Buyer is obligated to obtain and provide any additional documents required by the Seller for quotation and/or completion of sale in a complete and accurate manner.
Article 7 – Order/Payment Procedure
7.1. Order Process
After the Buyer approves the total amount including VAT for products added to the shopping cart (or total installment amounts for installment transactions), the payment is processed through the relevant bank card's POS device. Therefore, an order confirmation email will be sent to the Buyer before the product is shipped. No shipment will be made without sending the order confirmation email.
7.2. Stock Status
Only products/services currently in stock can be ordered through afeayazilim.com. All other stock information is provided for informational purposes only and is not available for sale through the system.
7.3. Minimum Order Quantity
This refers to the smallest quantity of an in-stock product that can be sold. Orders through afeayazilim.com must be placed in minimum order quantities or multiples thereof. Purchases below or outside these multiples cannot be made.
7.4. Payment Issues
If any problems occur during the order process or with the credit card, the Buyer will be informed via one or more of the telephone, fax, or email methods specified in this agreement. If necessary, the Buyer may be asked to contact their bank.
For purchases using bank cards, credit cards, or digital wallets, the full order amount must be charged to the card for processing. For transfer or EFT payments, the order will only be processed after payment reaches the Seller's bank account.
7.5. Stock Problem Resolution
In exceptional cases where the service cannot be sourced and/or stock problems occur, if the Buyer is notified and approves, an equivalent quality and price product/service may be sent or a new product/service may be sent according to the Buyer's preference. The Buyer may wait for the service to arrive in stock or for other conditions preventing delivery to be resolved, or the order may be canceled.
7.6. Impossible Delivery
If it becomes impossible to fulfill the delivery obligation for the service subject to the agreement, the Buyer will be notified and the total amount paid will be refunded within 10 (ten) days, and the agreement will be canceled.
7.7. Payment Methods
For Buyers who do not wish to use bank or credit cards through afeayazilim.com, bank transfer or EFT payment options are available. The Buyer may choose a convenient bank and complete the transaction. If EFT is used, the date of credit to the account is considered for payment validity.
For transfers or EFT, the sender information must match the invoice information, the order number must be written in the bank's description field, and the transfer amount must be exact. Orders without payment within 2 (two) business days of placement will be canceled.
7.8. Payment Notification Form
When declaring that payment will be made through transfer or EFT at order placement, the Buyer must complete the Payment Notification Form following the order. This form must completely contain the bank through which payment was made, the sender's name, and other required information.
Delays resulting from failure to complete or incomplete completion of this form are the Buyer's responsibility, not the Seller's.
7.9. Currency and Exchange Rate
Products ordered through afeayazilim.com are priced in US Dollars (USD). When the order is completed and the payment screen appears, the invoice will be issued in Turkish Lira (TRY) based on the exchange rate for that day.
7.10. Unauthorized Card Use
If, after product delivery, a credit card is used by unauthorized persons and the relevant bank or financial institution does not pay the product amount to the Seller, the Buyer must return the delivered product to the Seller within 10 (ten) days. In such cases, shipping costs are the Buyer's responsibility.
7.11. Credit Card Interest Information
If the Buyer chooses to pay by credit card, they are responsible for obtaining information about applicable interest rates and late payment interest from their bank. The Buyer accepts and acknowledges that interest and late payment interest provisions will be applied under the "Credit Card Agreement" between the Buyer and their bank.
Article 8 – Shipping/Delivery Procedure
8.1. Shipping
Upon sending the order confirmation email, the product/service is delivered to the courier company authorized by the Seller.
8.2. Delivery Period
Products/services will be delivered to the address specified by the Buyer through the courier company authorized by the Seller. The delivery period is 30 (thirty) days from the date of order confirmation email and contract formation.
This period may be extended by up to 10 (ten) additional days if the Buyer is notified in advance in writing or through a permanent data carrier.
8.3. International Deliveries
For deliveries outside Turkey, additional time periods resulting from customs procedures will be added to the delivery period. The Buyer accepts that these additional periods may cause delivery delays. The Seller is not responsible for such delays.
8.4. Delivery Areas
The Buyer accepts that the Seller reserves the right to cancel the sale without providing any reason based on the delivery location. Additionally, products will be sent with phone notification to areas where courier companies do not make direct address deliveries.
8.5. Delivery Delays
Delivery delays may occur due to courier company delivery frequency, errors or omissions in shipping information, social events, or natural disasters. The Buyer cannot hold the Seller responsible for such delays.
8.6. Delivery to Third Parties
If the product is to be delivered to someone other than the Buyer, any additional shipping costs and delays resulting from the recipient's refusal to accept delivery, errors in shipping information, and/or the Buyer's absence are the Buyer's responsibility, and the Seller is not responsible for these situations.
8.7. Delivery Issues
If products do not reach the Buyer within the specified period, delivery problems should be reported immediately to customer service via [email protected] or telephone number +90 544 188 38 38.
8.8. Damaged Package
Damaged packages should not be accepted, and a report should be filed with the courier company authority.
If the courier company authority believes the package is not damaged, the package should be opened on site, the condition of the products should be verified, and the situation should again be documented with a report.
8.9. Package Receipt
Once accepted by the Buyer, the package is deemed to have been delivered and the courier company's obligation is fulfilled. If the package was not accepted and a report was filed, the Buyer should notify customer service at [email protected] as soon as possible with a copy of the report.
Article 9 – Product Return and Withdrawal Rights Procedure
9.1. Right of Withdrawal
Under the Consumer Protection Law No. 6502, the Buyer may exercise their right of withdrawal and return purchased products/services within 14 (fourteen) days of receipt from the courier company without providing any reason.
To exercise the right of withdrawal, the return process can be initiated through the "Cancel and Return" option in the My Orders → Order Details page on afeayazilim.com.
If returned products are sent through the courier company authorized by the Seller, no shipping costs will be charged to the Buyer.
9.2. Return Conditions
Return conditions are as follows:
• The "Return Reasons" section in the Cancel and Return tab must be completed thoroughly for proper and swift process management.
• A return request must be made within 14 (fourteen) days of the courier company's delivery to the Buyer. If the return process is not initiated within this period, the right of withdrawal will be deemed invalid.
• In accordance with Tax Procedure Law No. 385, the return section at the bottom of the product/services invoice must be completed and signed, and must be returned with the shipping document (if any) within 10 (ten) days from the date of withdrawal notification.
• For returns with corporate invoices, a return invoice must be submitted. Corporate returns cannot be completed without a return invoice.
• Original packaging and/or packaging prepared by the Seller must remain unopened, undamaged, with security seals intact and undestroyed. Products not meeting these conditions will not be accepted for return.
• Products specially prepared for specific needs (custom design) will not be accepted for return. Return of such products is not possible as they are specially designed during production.
• Special packaging, having been prepared specifically according to the Buyer's request, will not be accepted for return unless the error is caused by the Seller.
9.3. Return Inspection
When the above conditions are met, returned products will be inspected by the Seller and, if necessary, by the product manufacturers to determine their suitability for return. This inspection period may vary between 1 (one) and 14 (fourteen) days.
9.4. Return Payment
If the return is approved, the product amount will be refunded through the payment method used for purchase. This process may take up to 10 (ten) days. For bank card or credit card refunds, the Seller is not responsible for delays caused by the bank.
9.5. Diminished Value
Diminished value of the product received by the Buyer or impossibility of return does not prevent the right of withdrawal. However, if the diminished value or impossibility of return is caused by the Buyer's fault, the Buyer must compensate the Seller for the value or diminished value of the product.
9.6. Unacceptable Return Notification
If the Seller believes the product returned by the Buyer is unacceptable, they must notify the Buyer within 3 (three) days of receiving the product.
9.7. Returns for Card Purchases
For purchases made with a card, if the product or service is returned, the Seller cannot make a cash refund to the Buyer due to the contract with their bank. The Seller will notify the bank of the return through relevant software and will pay the refund amount to the bank in cash or by offset.
9.8. Credit Card Returns
Refunds to credit cards are processed according to the bank's procedures, and this process is the bank's responsibility. The Seller is not responsible for delays caused by the bank.
9.9. Returns for Commercial Transactions
For commercial transactions outside the scope of the Consumer Protection Law No. 6502, the provisions of the Turkish Commercial Code shall apply regarding defects, hidden defects, or returns. Such commercial transactions are subject to commercial law, and returns and other disputes will be resolved according to the Turkish Commercial Code.
Article 10 – Warranty
10.1. Manufacturer's Warranty
afeayazilim.com assists the Buyer in initiating the warranty process within the manufacturer's specified period only for products acquired from manufacturers that have a transferable manufacturer's warranty. The Buyer is responsible for delivering defective or faulty products to the Seller for return.
10.2. Counterfeit Product Check
If the product the Buyer wishes to return is determined to be counterfeit, imitation, or non-original, the Seller has the right to take all actions required by applicable law. All legal and judicial responsibility arising from this situation shall be borne by the Buyer.
10.3. Non-Warranty Products
afeayazilim.com does not provide explicit warranty coverage for products sourced from suppliers other than manufacturers. Warranty application for such products is entirely at the Seller's discretion. The Seller does not accept responsibility for any claims arising under these conditions.
10.4. Repair and Replacement Under Warranty
Repairs or replacements for products purchased through afeayazilim.com during the warranty period will be provided by the manufacturer or authorized service center. The Seller bears no responsibility for these repair or replacement services and is only obligated to provide information and guidance regarding the warranty process. The Seller is not responsible for user errors not covered by warranty.
10.5. Warranty Responsibility
The Seller's warranty responsibility applies only to consumers within the scope of the Consumer Protection Law No. 6502. For commercial transactions, the provisions of the Turkish Commercial Code shall apply.
Article 11 – Privacy and Confidentiality
11.1. Information Confidentiality
Information provided by the Buyer under this agreement and information shared with the Seller for payment purposes cannot be shared with third parties by the Seller. The Seller may only disclose this information within the scope of administrative and legal obligations. In documented legal investigations, such information, if in the Seller's possession, may be provided to relevant authorities.
11.2. Credit Card Information
Credit card information will not be stored and will only be used to transmit securely to relevant banks for authorization during the collection process. This information will be deleted from the system after authorization.
11.3. Contact Information
Contact information belonging to the Buyer, such as email address, postal address, and telephone number, will be used only by the Seller for standard product delivery and information procedures. Campaign information, information about new products, and promotional offers will only be sent with the Buyer's prior approval.
11.4. Security Breach
If the site's security is compromised or usage terms are violated by the Buyer in a manner constituting a crime, necessary information may be shared with law enforcement authorities to identify the person responsible and initiate legal proceedings.
Article 12 – Website Security
12.1. Encryption Protocol
afeayazilim.com uses the HTTPS protocol, one of the most advanced encryption systems, to ensure secure communication. This protocol is a cryptographic method that protects data transmitted over computer networks.
12.2. Secure Browser Access
When you access the site using a secure browser, you ensure your information is transmitted to us in the most secure manner possible.
Article 13 – Site Access and Account Information Protection
13.1. Username and Password
To shop through afeayazilim.com, the Buyer must create a username and password. This username and password are determined only by the shopping person and belong solely to that person.
13.2. Identity Protection
The username and password must be accurate and complete. The username and password are accepted as the Buyer's identity, and the security and confidentiality of this identity are entirely the Buyer's responsibility.
13.3. Unauthorized Access
The Buyer bears complete responsibility for all transactions conducted through their identity by different persons or organizations on the site. Therefore, if the Buyer discovers unauthorized access using their identity, they must immediately notify [email protected] or call +90 544 188 38 38.
13.4. Account Control
The Seller reserves the right to monitor Buyers' identity information and, at their discretion, modify or delete such information.
13.5. Internet Security
No data is completely secure on the internet. Possible risks to personal information are the user's responsibility. The Buyer accepts that no data on the internet is completely secure. While the Seller uses the most advanced security systems, there is a risk that information may be intercepted by malicious third parties, and the Seller is not responsible for such risks.
Article 14 – Jurisdiction in Case of Disputes
14.1. Consumer Arbitration Boards
In case of disputes arising from the application of this agreement, Consumer Arbitration Boards are competent for claims up to the value announced annually by the Ministry of Industry and Commerce in December, and Istanbul Consumer Courts are competent for claims exceeding this value.
14.2. Commercial Transactions
For commercial transactions outside the scope of the Consumer Protection Law No. 6502, Turkish courts and execution offices shall have jurisdiction and authority.
14.3. Agreement Acceptance
By placing an order, the Buyer is deemed to have accepted all terms of this agreement.
Article 15 – Final Provisions
This agreement consists of 14 main articles and has been drawn up in duplicate on ……………. and has been signed and exchanged by the parties.
Parties
SELLER (AFEA YAZILIM)
Stamp - Signature: ……………….
BUYER
Stamp - Signature: ……………….
Contact Information
Email: [email protected]
Phone: +90 544 188 38 38
Customer Service: [email protected]
Website: https://afeayazilim.com